Shipping & Returns
Shipping Policy
Shipping Policy:
Please note that all shipments are shipped FOB shipping point. This means that shipping and handling charges will be applied and clearly marked on your invoice. Please allow 7 to 10 business days to receive goods. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. Someone must be present to accept and sign for truck deliveries. Standard truck delivery is directed to a dock facility that is designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge. All shipments are made only into the Continental United States unless otherwise agreed to by the Oxy Cart Plus.
Damages or Shortages of Shipments:
Once the order is shipped, ownership of the order is passed completely to the customer and makes the customer responsible for filing any claims for shortages, damages or non-delivery directly with the carrier of the order. Oxy Cart Plus will not be responsible for reimbursement for any shortages, damages or non-delivery of any order once it leaves the point of shipment.
Return & Exchange Policy
Return Policy
If you are not satisfied with a product, please contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. You must call our Customer Service Department at (833) 827-3312 and receive a return goods authorization number (RGA) before you may return the product . The RGA number you are given by our Customer Service Department must appear on your shipping label in order to be properly credited back to you. Our Customer Service Department will provide you with the address for you to return your product at the time you receive the RMA number. Returned merchandise also must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 20% restocking fee. Oxy Carts Plus inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Oxy Carts Plus reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 20% restocking fee and credit will be issued toward future purchases only.
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. If you require an estimate of these return shipping costs, please call Customer Service at (833) 827-3312 If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
Certain Products are Non-Returnable and/or Non-Cancelable.
Once you place an order for customer built, or special order items your order is considered non-cancelable. Any customer built, or special order items purchased by you are also non-returnable. Contact customer service for a complete list of applicable products.
How to Return
Online Returns:
Please contact us at customerservice@oxycartsplus.com for an RGA number and authorization to return your order. Please provide the following information:
Your Name, Invoice or Order Number, Serial Number (if applicable) and the reason for your return request.
Call In Returns:
Please call Customer Service at (833) 827-3312 for an RGA number and authorization to return your order.. Please have the following information on hand when calling or using this method: Customer Name, Invoice or Order Number, Serial Number (if applicable) and the reason for your return request. If a member of our customer service staff is not immediately available, our receptionist will log your call and a member from our team will contact you back as quickly as is possible for them to do so.